Seventy-four-year-old Sena Bai, a resident of Village Badpipli in Dhar, Madhya Pradesh, had long been living in difficult circumstances. Though she was in her own home, age and declining vision made her increasingly vulnerable, and she had been struggling without consistent care or emotional support.
During a routine visit, one of HelpAge India’s field staff noticed signs of neglect and gently began a conversation with her. Sena Bai shared that she often went without adequate food and that her needs were not always attended to. She also revealed that her son had quietly transferred her property in his name, leaving her feeling even more insecure about her future.
Even after being informed about her rights under the Maintenance and Welfare of Parents and Senior Citizens Act, 2007, Sena Bai was hesitant to take legal action. She hoped the situation could be resolved within the family, without escalating matters.
Recognising the urgency, our staff member raised a request with the HelpAge India Elder Helpline. A counsellor visited the village to understand the circumstances in depth, speaking with neighbours and other elders to gather context. The counsellor then met Sena Bai’s son for a sensitive, solution-oriented discussion about his responsibilities and the impact his actions were having on his mother. After this session, he agreed to care for her more responsibly and ensure her well-being.
To support her health needs, Sena Bai was referred to the District Hospital for cataract surgery, which was completed successfully, greatly improving her daily life. The counsellor shared helpline contact details with her and assured her of continued support. Regular follow-ups were arranged through the Mobile Healthcare Unit and field teams, ensuring she receives attentive, holistic care.
Today, with restored vision, improved safety and a circle of support around her, Sena Bai’s days carry a renewed sense of stability and dignity.
